Welcome to Feiveloura. This platform offers intimate apparel designed for consumers located in Hong Kong. By entering, browsing, or executing transactions on this website, you express full assent to these terms and conditions of service. This agreement forms a binding legal contract between you, the visitor, and Feiveloura. If you do not accept these provisions, please refrain from using our platform.
As a user, you agree to navigate our platform solely for lawful purposes. You are strictly prohibited from utilizing this website to upload objectionable material, disrupt system security, or violate intellectual property rights. We reserve the authority to terminate platform access for any visitor who breaches these guidelines, ensuring a stable environment for our consumer community.
Module: Regional Operations
Feiveloura functions exclusively within the borders of the Hong Kong Special Administrative Region. We do not accept orders, process transactions, or coordinate logistics for addresses outside of this territory. All promotional materials, pricing structures, and inventory updates are structured solely for residents of Hong Kong. By placing an order, you verify that your physical delivery location is situated within our designated regional boundaries.
Module: Logistics and Fulfillment
We strive to maintain an efficient fulfillment framework. Our standard distribution timeline spans a period of 2 to 3 business days . This timeframe is broken down into two distinct logistical phases. First, 1 business day is allocated for order packaging and outbound shipping preparation from our facility. Second, a period of 1 to 2 business days is required for product transit via our logistics partners to your destination.
Order cancellation is subject to specific timing limits. You are permitted to cancel an order without penalty as long as the items remain within our physical possession. Once your package is dispatched and transferred to our logistics partner, the cancellation option closes. From that specific point onward, the delivery process must be completed to its final destination.
To eliminate billing surprises, our business framework functions through a Cash on Delivery model only. We collect the entire balance due directly at your doorstep during the handover. There are no hidden fees, extra processing handling costs, or shopping distribution expenses added to your final checkout amount.
Module: Returns and Inspections
We operate a 30-day return window, which commences exactly on the calendar date of delivery. If you receive an item that arrived with manufacturing flaws or if you received an incorrect item entirely, please reach out to us at shop@feiveloura.com to initiate a claim. We will coordinate a reverse pickup from your address without charging you any additional fees. These collection operational costs are fully covered by us.
Once the item is returned and reaches our sorting facility, our team requires a window of 24 hours to examine the physical state of the merchandise. Following this structural assessment, we will move forward with an appropriate solution. If the item qualifies, we will coordinate a product replacement. In scenarios where the structural flaw cannot be corrected or if the specific item is completely out of stock, we will arrange a full refund of your payment.
Because our system operates on a Cash on Delivery structure, we do not possess your banking details at checkout. Therefore, our team will communicate with you via email to collect your necessary banking parameters. Upon receiving these details, we will initiate a direct bank transfer. Once processed, it typically takes 5 to 6 business days for the funds to show up in your personal account, varying by individual banking institutions. We do not assess any restocking fees for processing valid returns.
Please note that we do not accommodate any returns, product exchanges, or refunds resulting from a change of mind. We advise all consumers to review their choices, sizing, and style preferences thoroughly before finalizing a transaction. Please complete your purchase only if you are entirely certain about your selections.
Module: Legal Compliance
These terms and conditions are governed by, interpreted, and enforced according to the laws of the Hong Kong Special Administrative Region. Transactions executed on this platform are subject to the Sale of Goods Ordinance (Cap. 26) , which dictates the baseline rules for merchantability and product conformity. Additionally, consumer protections align with the Control of Exemption Clauses Ordinance (Cap. 71) and the Supply of Services (Implied Terms) Ordinance (Cap. 457) to preserve balance in our user agreements.
Any disputes, disagreements, or claims arising out of your utilization of this website or the purchase of our apparel will be subject to the exclusive jurisdiction of the courts of Hong Kong.
Module: Support and Communications
Our help desk is accessible to resolve inquiries regarding orders, logistics, or structural product concerns. You can communicate with our representatives by sending an email to shop@feiveloura.com. Our support team remains live from 9:00 AM to 5:00 PM HKT, Monday through Friday , excluding statutory public holidays. We are pleased to assist you with your queries and will respond as quickly as possible within our active operational hours.