Feiveloura is dedicated to providing transparent transactional guidelines for all consumers purchasing intimate apparel within Hong Kong. This Return and Refund Policy outline the structured operational pathways established for resolving issues with your purchases. Our practices are fully aligned with consumer protection guidelines and local commerce regulations to ensure a balanced and structured resolution framework.
Quick Summary Table
The matrix below provides a direct overview of our core transactional parameters concerning product returns and billing distributions. This baseline structural summary operates in conjunction with the comprehensive sections detailed further in this document.
| Policy Parameter | Operational Rule Details |
| Return Window | Exactly 30 calendar days commencing from the specific date of delivery. |
| Cost of Return | Completely free. Reverse collection costs are fully sustained by Feiveloura. |
| Restocking Charges | None. We do not assess any administrative fees for valid claims. |
| Refund Method | Direct bank transfer (due to our strict Cash on Delivery operational setup). |
| Eligibility Criteria | Limited to items that arrive with manufacturing flaws or incorrect product selections. |
Damaged or Incorrect Items Section
If you receive an item that exhibits physical flaws, structural damage from transport, or if the apparel delivered does not match your original order parameters, immediate actions must be initiated by the user. You must notify our administration by sending an electronic mail communication to shop@feiveloura.com . This request must be filed within our active 30-day window to remain eligible for evaluation.
Upon receiving your notification, our coordination team will arrange a reverse pickup from your original delivery address situated within Hong Kong. There are no transportation outlays or hidden handling fees required from you; the collection costs are managed entirely by our team. Once the logistics provider completes the pickup and the merchandise reaches our sorting facility, we initiate a precise examination process. Our staff requires a period of 24 hours to inspect the physical condition of the item to confirm the structural variance or manufacturing flaw.
Following this thorough inspection, we will execute an appropriate resolution path. If the item qualifies under our parameters, we will first attempt to arrange a direct product replacement. In circumstances where the specific item is completely unavailable in our inventory, or if the structural defect cannot be corrected, we will move forward with arranging a full refund of your purchase amount.
We do not accommodate any returns, product exchanges, or billing adjustments resulting from a consumer's change of mind. Because intimate apparel requires strict hygienic standards, we ask that you verify all dimensions, style choices, and product details thoroughly before finalizing a transaction. Please finalize your purchase only if you are entirely certain about your selections.
Refund Timeline Section
Because Feiveloura operates strictly under a Cash on Delivery transactional framework, we do not obtain, store, or process any automated electronic payment parameters or credit card information during the checkout phase. Consequently, returning funds requires an alternative structural pathway to move forward. Once a returned product successfully passes our 24-hour examination phase and is declared eligible for a billing settlement, our support team will reach out to the customer via email to collect your necessary banking details.
Upon receiving your formal banking parameters via secure electronic mail, we will initiate a manual direct bank transfer to your designated account. Once our accounts department processes the transaction, the timeframe required for the balance to show up in your personal account spans a period of 5 to 6 business days. This processing duration depends completely on the operational timelines and clearance protocols of your individual banking provider. We do not assess any restocking deductions or service charges from this refund amount; you will receive the full balance paid at your doorstep.
Legal Framework and Regulations
This policy is structured to comply with the statutory guidelines of the Hong Kong Special Administrative Region. Our operational parameters are aligned with the Sale of Goods Ordinance (Cap. 26), which assures that consumer merchandise must match descriptions and maintain appropriate merchantable condition. Furthermore, our policies respect the baseline rights established under the Supply of Services (Implied Terms) Ordinance (Cap. 457) and consumer protection principles. Any disputes regarding product conformity or billing distributions will be evaluated exclusively under the jurisdiction of the legal courts of Hong Kong.
Support Section
Our dedicated assistance desk is available to guide you through the return framework or answer structural questions about your order. You can communicate directly with our staff by routing your messages to shop@feiveloura.com . Our support operations remain live from 9:00 AM to 5:00 PM HKT, Monday through Friday , excluding public holidays. We look forward to providing assistance and resolving your inquiries within our active operational hours.